CALL CENTER SAVES MASSIVELY WITH FAZ LINE SOLUTIONS

“Faz Line performed a preliminary study on our call center processes and worked out great call rates for us”

Call centers these days, play a major role in assisting big brands lower their operational costs and reduces their dependencies on having to focus on product and brand marketing. Brands would prefer to focus on their forte, which is to build their brand and product lines itself.

This call center (400 seater) has a regular spend of RM 60,000 per month, and is already on special rates program with their existing telecommunication provider.

However, with a little more analysis and understanding on their targeted call traffic based on the nature of their clientele, Faz Line were able to focus on their heavier weighted call rates and adjusted that to reduce a significant RM 16,000 per month.

That brought their regular bills to an amount of RM 44,000 per month only! Faz Line primarily runs on VOIP solutions in accordance to the Malaysian VOIP guidelines governed by Malaysian Communication & Multimedia Commission (MCMC) and that will greatly help organizations reduce OPEX.

With the massive savings of RM 192,000 per year, without paying any extra out of pocket fees or investment.  

Faz Line continuously work on streamlining call center’s operational cost on  telecommunication solutions hereon to ensure they can operate with lean maintenance.

If you’re keen on exploring alternative solutions that would help save you more, be it for voice calls cost savings, redundancy telecommunication channels, cost effective toll free solutions or even a revision on existing PABX systems, do not hesitate to drop us a message and our solution consultants will attend to your request promptly.